Contact Us - European Schoolnet Academy Helpdesk

Course *

Please note that we are not able to answer any questions about on-site courses.
Questions about a specific course (dates, content, fees) should be addressed to the course provider.

You can contact the course providers as follows:

Use the direct Contact form (login required) which is provided on the right-hand side of a course page.
Go to the website of the organisation that has posted the course to find contact details there.

To suggest a new resource for the European Toolkit for Schools, please use the resource suggestions form (log-in required).
Any suggestions for the European Toolkit for Schools that you submit via our general contact form below, will be disregarded.

To suggest content to the School Education Gateway, please use the content suggestions form (log-in required).
Any content suggestions that you submit via our general contact form below, will be disregarded.

Course *

Are you an eTwinner? * eTwinners are members of the community for verified school staff in Europe. To learn more, visit https://school-education.ec.europa.eu/en/etwinning.

Message to eTwinners

Please contact your National Support Organisation for anything related to eTwinning.

The central, European support team will always refer you to your NSO if you have any questions related to eTwinning, such as validation or projects.

Add attachment

What needs to be corrected?

Organisation name *

Organisation ID *

Change organisation type to * ⭐ = eTwinning-eligible

ESEP profile details

Person's name *

User ID *

Change Member Type to ⭐ = eTwinning-eligible

Education type *

ISCED level * What ISCED level are they active in?

Principal first name *

Principal last name *

Principal email *

User ID (the other profile) * Please provide User's ID, or if unknown the URL of the user's profile in the Networking area.

EU Login account

An ESEP profile is linked to an EU Login account. When handling a duplicate account, we need to know with which EU Login account the user wants to log in to the remaining ESEP profile. This can be either of two EU Logins the user has linked to their duplicate ESEP profiles, or a completely different one. More info

Ideally, the user provides you with this info. Simple steps for the user:

Go to https://ecas.ec.europa.eu/cas/userdata/ShowDetails.cgi
Log in with your preferred account/email address
Copy the 'Username' and 'E-mail' fields from the page

EU Login username * The 'Username' field of the EU Login account.

EU Login email address * The 'E-mail' field of the EU Login account.

Name *

Email *

Topic of your enquiry *

Course *

If you have tried logging out & in again via EU Login and still get an error trying to upload your final assignment, enable this field.

Final assignment *

Subject *

Our team only works in English

If you write to us in any other language, we will use an automated translation service to read your request, and we will reply to you in English.

Message *